Danielle Espinoza just returned from the Deliver Service Now institute’s Making The Magic Customer Service Boot Camp held at Walt Disney World in Orlando, FL. Already providing excellent customer/client service, Danielle, of Realty Navigator, wanted to truly “Disnify” their business.

While providing exceptional customer service in today’s business climate is imperative, the concepts learned at the Boot Camp transcend time. Attendees developed their “Customer Service Manifesto” that included: Creating a WOW experience, focusing on the details, “Plussing” (Walt Disney’s term for improvement), and how Disney uses processes on a daily basis to manage 85,000 employees and create magical vacations for its guests.

In creating their own customer service manifesto to bring back to their business and implement with their team, Danielle is publicly declaring that customer service is of profound importance. Some companies even sent their entire team so they could emulate the Disney way.

Showing admiration for Disney’s business model, Danielle discovered the behind-the-scenes processes that make Disney hum like a well-oiled machine (que the Dwarves singing Hi-Ho, Hi-Ho). Touring the backstage areas and spending time in class, Danielle discovered the specific actions that create great customer experiences.

Vance Morris, Principal at the Deliver Service Now institute, who conducted the boot camp, had this to say: “Danielle learned how Disney creates the magic every day. He/She created a blueprint and manifesto based on my process, Systematic Magic, to create a service powerhouse in their city. ” Morris continued, “Having a world-class operation and being the Disney of Real Estate on Kent Island will certainly separate them from all competition.”

Danielle Espinoza is ready to help turn your real estate dreams into reality. If you’re looking for an agent who will listen to your needs, advocate for your best interests, and guide you with confidence every step of the way, call her today at 443-945-1910 or email her at: DanielleE@Realtynavigator.com

Realty Navigator is a full-service, independently owned, and operated real estate brokerage with offices in Annapolis and Chester, MD. We provide customized real estate listing services, including residential homes and land for sale, spanning from Brandywine in Prince George’s County to Anne Arundel County and Kent Island, as well as Talbot, Caroline, and Queen Anne’s Counties. Office: 443-599-9816 or email info@realtynavigator.com