November was National Home Care Month – and for the staff of University of Maryland Shore Regional Health’s two home care entities, UM Shore Home Care (UM SHC) and UM Chester River Home Care UM CRHC), there is much to celebrate.
Shore Home Care and Chester River Home Care have been serving patients in Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties for more than 15 years. The two agencies provide a full range of services, including skilled nursing; physical, occupational and speech therapy; medical social work; and home health aide assistance.
Between the two entities, there are now more than 50 staff whose shared goal is to help each patient maintain optimal health and independence in his or her home setting, whether a family residence, a group home or a residential care facility. Says Rita Holley, director of Home Care Services for UM SRH, “During FY 2017, our clinicians served more than 2,000 individual patients and conducted more than 34,200 visits – driving over 670,000 miles in and around our five-county region to provide in home care.”
Holley is most proud of the strong satisfaction ratings the two agencies receive from patients and their families. “Our home care patient satisfaction rates consistently exceed national and state averages, often by several percentage points,” she explains. “Among home care agencies in Maryland, the average satisfaction rating for satisfaction with overall care from an agency is 81%, and the national rating is 84%. Chester River home care’s score is 93% and Shore Home Care’s score is 88%. Our patients and their loved ones compliment the staff not only on their professional skill and knowledge but also on their warm and supportive demeanor.”